Current jobs related to Call Centre Supervisor - Johannesburg - TalentCru

  • Isilumko Staffing (JHB)

    Contact Centre Supervisor

    2 days ago

    Isilumko Staffing (JHB) Johannesburg

    Job Title: Contact Centre Supervisor · We are seeking an experienced Contact Centre Supervisor to manage a team of 49 staff in the Woodmead area. · Key Responsibilities: · Manage daily operations, ensuring adherence to corporate service standards. · Motivate staff to maximize sal ...

  • Tailormade Solution

    Call Centre Supervisor

    2 weeks ago

    Tailormade Solution Johannesburg Full time

    We are seeking a Call Centre Supervisor to oversee the daily operations of our market research call centre in Randburg. This key role involves managing agents regarding rostering, performance, and productivity. · Key Responsibilities: · Grade 12 (minimum) qualification · Relevant ...

  • Isilumko Staffing (JHB)

    Contact Centre Supervisor

    2 days ago

    Isilumko Staffing (JHB) Johannesburg

    Job Purpose: · The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). The goal is to motivate staff to maximize sales opportunities and exceed revenue targets. · ...

  • The Recruiters

    Call Centre Supervisor

    1 week ago

    The Recruiters Johannesburg

    Job Description · The Customer Care Administrator will be responsible for overseeing the daily activities of the Customer Care Consultants (CCC). This includes ensuring quality assurance standards are met, and higher-level query resolutions are actioned. The role also involves sy ...

  • Telebest

    Contact Centre Supervisor

    1 day ago

    Telebest Sandton

    Job Description · We are seeking an experienced Team Leader to join our contact centre team. The ideal candidate will have a minimum of 1-2 years' experience in a similar role, with expertise in Quality Assurance and Performance Metrics. · The successful candidate will be respons ...

  • Manpower Group SA (Pty) Ltd

    Data Centre Site Supervisor

    4 days ago

    Manpower Group SA (Pty) Ltd Centurion

    Our client based in Isando Johannesburg is seeking a Data Centre Site Supervisor to take on a critical role. · Job Objectives · The successful candidate will be responsible for managing a team of technicians to ensure the smooth operation of the facility. This includes: · Managem ...

  • Fidelity Services Group

    Cash Centre Supervisor- Cleveland

    5 days ago

    Fidelity Services Group Krugersdorp Full time

    Cash Centre Supervisor Job in Cleveland · Job Summary: · The Cash Centre Supervisor is responsible for overseeing the daily operations of the cash centre, ensuring that all tasks are completed efficiently and accurately. This includes counting and verifying money, balancing and r ...

  • Fidelity Services Group

    Regional Trainer

    5 days ago

    Fidelity Services Group Johannesburg Full time

    Job Title: Regional Trainer · We are seeking a skilled Regional Trainer to join our team in Gauteng, Johannesburg. The ideal candidate will have up to 2 years' experience in a similar role or Cash Centre experience and possess knowledge of all processing and capturing platforms w ...

  • Brendmo Recruitment

    Contact Centre Manager

    5 days ago

    Brendmo Recruitment Johannesburg

    About the Job: · Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of building high-performing Contact Centre teams? · If so, this opportunity is for you. Our client is seeking someone qualified to joi ...

  • JoburgJobs

    Quality Assurance Consultant

    2 weeks ago

    JoburgJobs Johannesburg Full time

    We are currently seeking a dedicated Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.Your primary responsibility will be to assess and improve the quality of interactions between our call centre agents and customers.D ...

  • South African National Blood Service

    Donor Care Officer

    2 days ago

    South African National Blood Service Johannesburg

    Job Title: Blood Collector · Location: Johannesburg · Contract: Permanent · Business Unit: Egoli East Mobile 3 · Remuneration: R424,289.00 (Annual Salary) · EE Position: Yes · Job Summary · This role is responsible for collecting quality safe blood and blood products according to ...

  • Professional Career Services

    PAM 420266

    23 hours ago

    Professional Career Services Johannesburg

    Job Title: Sales Team Leader · We are seeking a highly experienced sales professional to lead our call centre team in driving revenue growth and achieving performance targets. · About the Role · The successful candidate will be responsible for managing and overseeing the sales te ...

  • TalentCru

    Supply Chain Supervisor

    23 hours ago

    TalentCru Johannesburg

    Job Title: Supply Chain Supervisor · We are seeking a highly skilled and experienced Supply Chain Supervisor to join our team at {company} in Kwa-Zulu Natal. · About the Role · The successful candidate will be responsible for overseeing the day-to-day operations of our warehouse ...

  • Media24 Ltd

    Distribution Centre Assistant

    5 days ago

    Media24 Ltd Johannesburg Full time

    Job Title: Distribution Centre Assistant · Location: Gauteng, Johannesburg · Work throughout the Warehouse sections including Receiving, Picking, Stock Control/Inventory Management, Dispatch, Returns and Replenishment. · Receive, pick, control inventory, replenish and dispatch it ...

  • HR Genie

    Teleseller

    23 hours ago

    HR Genie Johannesburg

    We are seeking a highly motivated and experienced Teleseller to join our team in Johannesburg. · The ideal candidate will be responsible for contacting potential customers, generating interest in products or services, answering inquiries, and working to close sales. This role req ...

  • Telesure Investment Holdings Pty

    Third Party Liabilities Consultant

    2 weeks ago

    Telesure Investment Holdings Pty Johannesburg

    Third Party Liabilities Consultant - Insured · Growth and purpose await at Telesure Investment Holdings, a leading financial service provider in South Africa. · Job Purpose · The Third Party Liabilities Consultant is responsible for negotiating and administering third-party claim ...

  • OneCart

    Personal Shopper

    5 days ago

    OneCart Johannesburg Contract

    Job Title: Personal Shopper (Riverside Centre) · The role of a personal shopper involves offering advice and guidance to customers on products, preparing orders for delivery, and assisting with customer queries. Excellent communication skills are essential to exceed customer expe ...

  • TransUnion

    KYC/Due Diligence Analyst

    1 week ago

    TransUnion Johannesburg

    Trans Union's Job Applicant Privacy Notice · What We'll Bring: · At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the ...

  • Energy at Work Projects

    BPO Divisional Manager

    2 weeks ago

    Energy at Work Projects Johannesburg Full time

    BPO Divisional Manager Opportunity · We seek a seasoned business process outsourcing industry leader to drive results. The ideal candidate will have a proven track record of successfully managing multiple customer accounts, driving revenue, and delivering outstanding outcomes. · ...

  • South African National Blood Service

    Donor Care Officer

    2 days ago

    South African National Blood Service Sandton

    Job Title · Blood Drive Coordinator · About the Role · We are seeking a highly skilled and motivated Blood Drive Coordinator to join our team. The successful candidate will be responsible for collecting quality safe blood and blood products according to specific targets set per b ...

  • Valeo

    Warehouse Manager

    2 weeks ago

    Valeo Sandton Full time

    Valeo Thermal Commercial Vehicles South Africa is looking for a dynamic and results-driven transport equipment refrigeration - Warehouse Manager to be based in our Johannesburg site. The candidate must meet the following criteria: Job description As a Warehouse Manager, you will ...

    • Call Centre Supervisor - Johannesburg - TalentCru

    TalentCru
    TalentCru Johannesburg

    2 weeks ago

    talentCRU background
    Description

    Our client in the telecommunications industry seeks a Call Centre Supervisor for a limited 3-6 month contract with possible extension.

    Role Overview:

    The successful candidate will be responsible for driving operational service delivery, managing a team of up to 20 consultants across two desks (inbound and outbound), and ensuring adherence to performance standards and policies.

    • National Senior Certificate/Grade 12
    • Relevant degree or 3-year diploma, or equivalent experience
    • 5-8 years of experience as a Service Centre Team Leader
    • Knowledge of people management processes and performance evaluation procedures
    • Call centre technical and systems knowledge
    • Interlocking with internal and external stakeholders
    • Managing relationships with key clients
    • Maintaining a positive working environment and motivating team members
    • Coaching and managing the allocated team
    • Workforce management and planning to ensure compliance with the Basic Conditions of Employment Act
    • Shift planning based on demand and capacity
    • Conducting performance reviews, identifying personal development needs, and implementing succession planning
    • Providing learning and coaching opportunities and taking corrective action when necessary
    • Ensuring staff understand and comply with all call centre objectives, performance standards, and policies
    • Training and onboarding new employees
    • Performing quality checks and executing remedial actions where applicable
    • Reviewing overtime claims and approving them in line with business requirements and the Basic Conditions of Employment Act
    • Hosting daily stand-up meetings with team members to review calls, share learnings, identify trends, and adhere to process
    • Reviewing data quality and completeness of calls and activities performed by the team
    • Maintaining and achieving SLA targets to meet set benchmarks (e.g. call answer ratio, service level ratio, average hold time)
    • Reporting daily, weekly, and monthly on performance against SLA
    • Providing failover support to the outsource service team for business continuity purposes
    • Ongoing review and enhancement of procedures and systems according to client/organizational objectives within the Service Centre
    • Participating in designing the operational strategy and contributing to goals
    • Driving and implementing initiatives by identifying operational issues and suggesting possible improvements
    • Collaborating with other supervisors and managers to execute operational delivery
    • Preparing key management reports (analyzing, identifying trends, and proposing solutions)
Jobs
>
Johannesburg