Ticket Administrator - Cape Town, South Africa - Ticketpro

Description

Job Description

About Ticketpro:

Ticketpro is a dynamic and innovative ticketing platform revolutionizing the way people experience events and entertainment across South Africa. Were passionate about creating seamless and memorable experiences for both event organizers and attendees alike.

Role Overview:

As a Ticket Administrator , youll play a crucial role in ensuring the smooth and efficient operation of our ticketing processes. Youll be responsible for managing ticket sales, resolving customer queries, and providing exceptional support to event organizers and attendees. If youre detail-oriented, customer-focused, and thrive in a fast-paced environment, we want you on our team

Key Responsibilities:

• Process ticket orders accurately and efficiently.
  
• Monitor ticket inventory and availability.
  
• Ensure all ticketing transactions comply with company policies and procedures.
  
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  
• Assist customers with ticket purchases, exchanges, and refunds.
  
• Resolve any ticketing-related issues or discrepancies in a timely manner.
  
• Collaborate with event organizers to set up and manage ticketing systems for various events.
  
• Provide support and guidance to event organizers on ticketing best practices and strategies.
  
• Maintain accurate and up-to-date records of ticket sales and customer interactions.
  
• Generate reports and analyze ticketing data to identify trends and opportunities for improvement.
  

Requirements

• Previous experience in ticketing, customer service, or administrative roles preferred.
  
• Excellent communication and interpersonal skills.
  
• Strong attention to detail and organizational abilities.
  
• Ability to work efficiently under pressure and meet tight deadlines.
  
• Proficiency in Microsoft Office and ticketing software platforms.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunities for career growth and advancement within the company.
  
• Fun and vibrant work environment with passionate colleagues.
  
• Access to exclusive events and entertainment perks.
  

Join Ticketpro and be part of a team thats shaping the future of entertainment ticketing in South Africa

Requirements
Bachelor's degree in business administration, operations management, or a related field Minimum 2 – 3 year experience in ticketing for events/sports industry. Proven experience in a senior leadership role, with a focus on operations management and strategic planning. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to influence and inspire others. Demonstrated track record of driving operational excellence and delivering results in a fast-paced environment.