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    • Customer Support Specialist - Boksburg - Finding Personnel (Pty) Ltd

    Finding Personnel (Pty) Ltd
    Finding Personnel (Pty) Ltd Boksburg

    4 weeks ago

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    Description
    Customer Support Specialist Role Summary: Providing exceptional customer service by assisting clients, resolving issues, and ensuring smooth communication regarding shipment and delivery processes, requiring attention to detail, logistics knowledge, and problem-solving skills.


    Key Responsibilities:
    • Communicate with Outside Sales Executive to meet customer requirements and resolve issues.
    • Qualify business potential and seek approval from management as needed.
    • Complete customer quotation requests and CCPs for import bookings.
    • Coordinate destination FOB bookings, including follow-up and document procurement.
    • Resolve customer questions, problems, or complaints to ensure satisfaction.
    • Manage tariff maintenance and distribute marketing updates to local customers.
    • Provide sales and customer support and update tariff spreadsheets.
    • Circulate tariff and perform quotes on rate requests.
    • Do statistics on total exports and imports and send updates on trades to customers.
    • Assist in managing Client Trade.

    Behavioural/ Technical Competencies:
    • Interpersonal skills for client/customer interface.
    • Attention to detail, motivation, and practical work enjoyment.
    • Honesty, trustworthiness, and reliability.
    • Strong organisation, analytical, and communication skills.
    • Data entry and analysis familiarity.
    • Customer listening and negotiation ability.
    • Good communication skills and teamwork ability.
    • Engaging and relationship management skills.
    • Excellent MS Office knowledge and selling, communication, and negotiation skills.
    • Prioritising, time management, and organisational skills.

    Qualifications and Experience:
    • Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
    • Minimum 2-3 years of customer support experience, preferably in freight and logistics.
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