Desktop Support Technician - East London, South Africa - Disruptive IT

Disruptive IT

Verified Company

East London, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job description

Job Requirements

Job description
Primary Function

Respond and resolve support requests and service tickets
Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support onsite or via remoteaccess systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. End-User ManagementHardware / SoftwareInstallation and configuration of computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks
Responding timeously to service issues and requests. Providing technical support across the company (this may be in person or over the phone)
Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.

General

Identify and understand business challenges of the Customer and the impact thereof on the device support

Where applicable:
liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Where applicable: Attend to the VIP calls

QualificationsGrade 12 (NQF level 4) with the relevant certificationsA+ or N+ or CCNE or CiscoMicrosoft certification will be advantageousHardware Certification in Dell, HP or Lenovo will be advantageous

Experience2-3 years' experience in IT Desktop support

Job Types:
Full-time, Temporary

Contract length: 3 months

Salary:
Up to R13,500.00 per month

Ability to commute/relocate: