Customer Advocate - Cape Town, South Africa - Boldr

Boldr
Boldr
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

WHAT YOU'LL LIKE ABOUT US

  • Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
  • We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you
  • We've got training sessions instore to help you level up your skillset.
  • With you on Boldr's side, we'll tackle social responsibility initiatives together.
  • We have rest and relaxation benefits. (You'll have ample time to travel wherever you please And we'll want to hear all about your stories when you get back to the office.)
  • We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE


As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services.

In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.


WHY DO WE WANT YOU
We are on the lookout for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.

We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values:
Curious, Dynamic, and Authentic.


WHAT WILL YOU DO

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements:


YOU HAVE...

  • At least 1 year of experience in a customer support role, preferably with outbound call responsibilities
  • Strong customer service skills with a focus on empathy and problemsolving
  • Excellent verbal and written communication skills
  • Ability to navigate and multitask in a fastpaced environment
  • Strong phone contact handling skills and active listening
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • A mindset of continuous learning and improvement
  • Ability to work in a team and collaborate with others

Benefits
Salary
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