Workshop Manager - Queenstown - Abantu Staffing Solutions

Description

Job Title: Workshop Manager

The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring an efficient workflow, high-quality service, and safe working practices. This role requires strong leadership, organizational skills, and technical expertise to maintain and improve productivity, manage staff, and uphold service standards.

Key Responsibilities:

• Team Leadership and Management:
• Supervise, motivate, and manage a team of technicians, mechanics, and support staff
• Conduct regular performance evaluations and provide coaching to improve skills and productivity
• Schedule shifts, manage time-off requests, and ensure adequate coverage for efficient operations
• Workshop Operations:
• Plan, organize, and prioritize daily tasks to ensure timely completion of projects
• Maintain an organized, clean, and safe working environment that meets regulatory and company standards
• Monitor the quality of work to ensure adherence to specifications and resolve any issues that arise
• Inventory and Resource Management:
• Oversee the procurement, storage, and management of tools, parts, and equipment
• Conduct regular inventory checks and ensure the availability of necessary resources to minimize downtime
• Ensure equipment is maintained, calibrated, and in good working condition
• Customer Service:
• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met
• Address customer inquiries, concerns, and complaints professionally and promptly
• Maintain strong relationships with customers to foster repeat business
• Health and Safety Compliance:
• Implement and enforce health and safety regulations to create a secure workplace
• Conduct regular safety training sessions and ensure all team members follow safety protocols
• Address any hazards, incidents, or safety concerns promptly
• Reporting and Documentation:
• Maintain accurate records of work orders, inventory, maintenance schedules, and team performance
• Prepare regular reports on workshop performance, productivity, and areas for improvement
• Ensure all documentation is up-to-date and accessible for audit or review purposes

Requirements:

• Grade 12 / Matric / Equivalent
• Diploma or Certificate in: Mechanics, Automotive Technology, Mechanical Engineering or related/equivalent
• Experience within a workshop, service centre environment (preferred)
• 3+ years in a managerial or supervisory role

Competencies:

• Strong technical knowledge of machinery, equipment, and repair techniques
• Excellent leadership, organizational, and communication skills
• Proficiency in workshop management software and basic computer skills
• Knowledge of health and safety regulations and best practices