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    • Retentions Consultant - Johannesburg - B-Sure

    B-Sure
    B-Sure Johannesburg

    2 weeks ago

    Default job background
    Description

    Job Title: Retentions Consultant

    We are seeking a young and motivated, energetic sales professional with a strong command of the English language to join our team at Bsure Insurance Advisors.

    The ideal candidate will have a high school diploma or equivalent, 1-3 years of experience in a retaining role, and excellent communication, negotiation, and time management skills.

    Duties & Responsibilities:

    • Process all cancellations received from clients, either confirmed or requested.
    • Meet daily minimum targets and action/attempt to action assigned clients on a daily basis.
    • Contact and attempt to retain clients by building relationships to minimize future cancellations.
    • Analyze customer feedback and provide trends to the Retentions Manager for new techniques development.
    • Provide excellent customer service to ensure customer satisfaction.

    Desired Experience & Qualifications:

    • Matric certificate is essential.
    • Experience in a retaining role is beneficial.
    • Some experience in a sales/call-center environment is advantageous.

    Key Competencies:

    • Communication Skills: written and verbal - clearly present information.
    • Negotiation Skills: communicate and persuade clients to reach a compromise.
    • Time Management: use time effectively and productively.
    • Multitasking Ability: judge different work activities and shift attention between tasks.
    • Performance Driven: be motivated to take action, seize opportunities, and pursue goals.

    Package & Remuneration:

    R8,000 per month + commission.

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