Customer Service Coordinator - Durban, South Africa - Elchemie

Elchemie
Elchemie
Verified Company
Durban, South Africa

4 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

International Chemical Manufacturing company based in Durban region, has a vacancy for a Customer Services Co-Ordinator, in their Supply Chain department. Note, this is a Fixed Term/Temp contract position. This position is responsible for facilitating, receiving, and processing of domestic and international customer orders to ensure perfect order is met and customer relationships are maintained.

Requirements:


  • National Diploma or equivalent in Customer Service Management
  • Certification in Export would be an advantage.
  • Minimum of 35 years' Customer Services experience
  • Minimum of 2 years' experience within the Chemical Industry
  • Knowledge of all requirements (processes and procedures) for order processing
  • Excellent problem solving and communication skills.
  • Ability to meet tight deadlines and work under pressure.

Duties:


  • Coordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout this process to ensure all problems/delays are communicated and resolved effectively.
  • Receiving and processing of sales orders, following these through to delivery and invoicing, ensuring that processing is accurate. This will include export orders as well (incoterms, VAT act etc.)
  • Monthend processing and reconciliation of orders, consignment stocks and all relevant tasks to ensure timeous submission for customers and finance. (Work over week end/public holiday if required to complete month end).
  • Dealing with queries from Customers, Sales Representatives and within Supply chain department.
  • Normal filing/processing of documentation and follow up work.
  • Liaising with other support and sales team members
  • Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects


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