Spa Receptionist - Pretoria, South Africa - The Globevest Group
Description
Salary:
Market related
Location:
Kameeldrift, Pretoria
Job type:
Permanent
Industry:
Hospitality
Reference Number:
RDT.SR.K
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COMPANY DESCRIPTION:Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Spa Receptionist to join their team as soon as possible.
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JOB DESCRIPTION:
MAIN DUTIES & RESPONSIBILITIES:
- Responsible for the reception areas in the spa as well as coordination of all areas to ensure optimum guest experience
- Greeting of all guests
- Answering the telephone
- Assisting guests with questions regarding services and products
- Booking appointments
- Checking guests in and ensuring POS and dockets are completed correctly at the end of the guest's spa treatment
- Dealing with billing
- Serving welcome drinks
- Providing spa tours and upselling
- Complete opening and closing checklists
- Accurately and efficiently schedule, confirm, change and cancel spa appointments
- Maintain a clean, safe, fully stocked and well organized work area
- Attend and participate in trainings and staff meetings
- Assist in all areas of spa operation as requested by management
- Assist with treatments (backup) if you are trained / qualified
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Ensure client cards are completed and efficiently filed
- Ensure that all guests provide feedback after each visit
- Maintaining and supervising inventory, efficiently performing weekly stock takes and highlighting to the spa manager with stocks are low
- Communicating any process changes, important company information, unavailability of stocks within the spa and other departments as relevant on a regular basis
- Carry out spa administration duties
- Follow the set guidelines and procedures as outlined in the SOP manual
EDUCATIONAL REQUIREMENTS:
- Grade 12
EXPERIENCE AND SKILLS REQUIRED:
years industry experience
- Excellent administrative skills
- ESP experience
- Excellent English verbal / written skills
- Computer literate
- Ability to work late shifts and over weekends (Spa is open Tuesday
- Sunday)
- Own transport (highly advantageous)
POPIA:
By Submitting your CV, you confirm that:
- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.
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