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    • Mototeam Workshop Service Manager Position - Johannesburg - Mototeam (Pty) Ltd

    Mototeam (Pty) Ltd
    Mototeam (Pty) Ltd Johannesburg

    1 month ago

    Default job background
    Description

    We are seeking a highly skilled and experienced Workshop Service Manager to join our team at Mototeam (Pty) Ltd. This is a key leadership role that requires strong technical knowledge, exceptional leadership skills, and the ability to drive business results.

    About the Role

    The successful candidate will be responsible for managing and leading a team of technicians, service advisors, and support staff to ensure optimal performance. They will foster strong relationships with customers, addressing queries and resolving complaints to provide a top-tier experience.

    Key Responsibilities:

    • Leadership and Team Management: Manage and lead a team of technicians, service advisors, and support staff to achieve productivity, efficiency, and profitability targets.
    • Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
    • Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
    • Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
    • Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
    • Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
    • Financial Acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
    • Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
    • Training and Development: Identify training needs and implement staff development programs to enhance team performance.

    Requirements:

    • Education: Matric
    • Qualifications: Red Seal Motor Technician (Trade Test Certificate)
    • Criminal Record: Clean Criminal record
    • Medical Fitness: Medically fit
    • IT Literacy: PC literate CMS or similar dealer management system knowledge a must
    • Communication Skills: Excellent communication and relationship management (OEM, Staff, Management)
    • Location: Reside on the East Rand preferably close to Edenvale
    • Experience: Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
    • Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
    • Customer Focus: Strong commitment to providing exceptional customer service.
    • Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
    • Software Proficiency: Familiarity with dealership management systems and software.
    • Licence: Valid drivers license not endorsed.

    Salary: R1,200,000 - R1,500,000 per annum depending on experience.

    This is an excellent opportunity for a motivated and experienced individual to join our team and contribute to the success of Mototeam (Pty) Ltd. If you have the required skills and qualifications, please submit your CV for consideration.

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