Team Leader D - Sandton, South Africa - FirstRand

FirstRand

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

To manage allocation and quality of work within area of responsibility

experience and qualifications:

Grade 12
2 years related
additional requirements:

responsibilities:

Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members
Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.