Customer Service Representatives - Durban - FIREFLY

    FIREFLY
    FIREFLY Durban

    3 weeks ago

    Default job background

    Job title: Matriculants

    Description

    Job Description

    At FIREFLY, we are seeking highly skilled and motivated Customer Service Representatives to join our team.

    The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively manage a high volume of customer inquiries.

    Key Responsibilities:

    • Manage customer calls, emails, and chats in a professional and courteous manner.
    • Provide accurate and timely solutions to customer complaints and issues.
    • Maintain a thorough understanding of company policies and procedures.
    • Collaborate with internal teams to resolve complex customer issues.
    • Meet or exceed customer satisfaction targets.

    Requirements:

    • Matric or higher tertiary qualification.
    • Excellent English language skills (read, write, speak).
    • Strong phone contact handling skills and active listening.
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