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  • Customer Service Agent - Durban - Safal Group

    Safal Group
    Safal Group Durban

    2 months ago

    R150,000 - R250,000 (ZAR) per year *
    Description
    • Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
    • Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
    • Manage and track customer orders from purchase to final shipping.
    • Maintain documentation to track customer requests and enquiries
    • Collaborate with KAM's to understand customer requirements, to promote the sale of the full basket of products and to provide efficient sales support
    • Address problems, such as damages, shortages and non-conformance to specifications with relevant departments
    • Comply with laws, regulations and standards of South Africa with regards the disposal of scrap steel
    • Participate in meetings to improve productivity, resolve customer service issues and manage
    • the workload of team
    • Monitor product order shipment to ensure on-time delivery to customers.
    • Alert customers on shipping and flow issues in advance
    • Communicate loading details to the dispatch officer, invoicing & credit team in advance
    • Adhere to safe work practice and good housekeeping (6S)

    • Minimum academic qualification: NQF L6 - Diploma in Business/Commercial Studies

    • 3 years post qualifying experience with at least 1 year in sales/customer service role.
    • Computer literacy: MS Office package; SAP as an added advantage
    * This salary range is an estimation made by beBee
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