Customer Support Agent - Caledon - Arvo Pty Ltd

Description

**Job Title:** Customer Support Agent - Money Remittance/Cross Border Transfers

We are seeking a highly motivated and customer-focused individual to join the team as a Customer Support Agent for our client's fintech company, which specializes in money remittance and cross-border transfers.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat, and resolve them promptly and professionally.
• Assist customers in navigating our website and mobile application, and provide them with guidance on how to complete transactions.
• Process transactions accurately and efficiently, and ensure that all necessary documentation is in order.
• Investigate and resolve transaction-related issues, such as failed transfers, incorrect recipient information, and other errors.
• Evaluate complex issues with the appropriate departments, such as fraud prevention or compliance teams.
• Stay up-to-date with our products and services, as well as industry regulations and trends, in order to provide accurate information to customers.
• Provide feedback to management on areas for improvement, and suggest ways to enhance the customer experience.

Requirements:

• Prior experience in customer service or a similar role is preferred.
• Excellent communication skills, both verbal and written, and the ability to communicate with customers in a professional and courteous manner.
• Proficiency in using computers and technology.
• Fluency in English is preferred; Shona and other African languages will be beneficial due to the client base's language preferences.