Support Analyst - Sandton, South Africa - Discovery Ltd.
Description
Business Unit:
Discovery Central Services
Function:Information Technology
Date:30 Aug 2023- Discovery - Digital Messaging
Support Analyst (BAU)
About Discovery
- Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Digital Messaging
- Digital Messaging enables the creation, distribution, receipting, storage and retrieval of all outbound communications (triggered, bulk), across various channels for businesses in the Discovery Group (Discovery Life, Invest, Health, Insure, Card, Vitality RSA, Vitality Life UK, and The Vitality Group USA), as well as the workflow routing of all inbound communications to the Discovery Group. We are a service focused team that has a drive to solve problems with urgency, and meet the needs of our clients to the best of our ability. We are looking for smart, energetic, experienced and dynamic achievers who take initiative and ownership, and who thrive on constant challenges and highspeed change to join us on this journey. If you have an entrepreneurial mind and appreciate calculated risks, then the Discovery environment will liberate you to realise your full potential.
Key Purpose*Areas of responsibility may include but not limited to**:
- Primarily responsible for accurate problem identification, system fixes, and resolution.
- Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
- Conduct issue resolution, root cause analysis and remediation.
- Working closely with cross functional teams across the organization.
- Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
Personal Attributes and Skills
Knowledge:
- An understanding of mobile technology and systems
- MS Office
- Proficient in written and spoken English and/or Afrikaans
Skills:
- Time Management
- Telephone etiquette
- Communication
- Listening
- Conflict handling
- Softskills
- Report writing
- Technical skills
Education and Experience
Essential:
- Matric
- IT/Software qualification
- 12 years' experience as a Support Analyst
- EMPLOYMENT EQUITY
More jobs from Discovery Ltd.
-
Health Touch Counsellor
Sandton, South Africa - 5 days ago
-
IT Risk Specialist
Sandton, South Africa - 3 days ago
-
Query Analyst
Sandton, South Africa - 6 days ago
-
Service Manager- Client Service
Sandton, South Africa - 2 days ago
-
Discovery Research Centre Consultant
Sandton, South Africa - 1 week ago
-
Risk Reviewer
Sandton, South Africa - 6 days ago