Senior Systems Administrator - Pretoria, South Africa - University of Pretoria

University of Pretoria
University of Pretoria
Verified Company
Pretoria, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

UP Professional and Support:


DEPARTMENT OF ENROLMENT AND STUDENT ADMINISTRATION

SENIOR SYSTEMS ADMINISTRATOR


PEROMNES POST LEVEL 08- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.

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JOB PURPOSE:
The purpose of this job is to provide administration support and resolve technical issues.

Provide specialist support to ensure that the operational activities of DESA staff are not interrupted, enabling them to serve clients.


RESPONSIBILITIES:

  • User Support:
  • Provide end user support to systems enquiries;
  • Provide detailed guidance to end users, as well as provide navigation through the systems;
  • Troubleshooting and problem identification of issues pertaining student systems, and escalating issues raised that cannot be resolved by the relevant stakeholders;
  • Escalate unresolved matters, as per policies and procedures;
  • Liaise with external service providers to resolve system issues;
  • Participate in testing of new developments in Quality Assurance (QA) environment to ensure changes/new development have been implemented;
  • Implement change management process for all systems, and ensure communication of changes to the relevant stakeholders;
  • Monitor systems and report risks (bugs in system) and take corrective action;
  • Understand the Senate approvals for students in relation to student admission, movement to graduation, and Alumni;
  • Ensure adherence to the service level agreement (SLA);
  • Consult with prospective and registered students;
  • Provide password and portal support;
  • Develop training content and manuals;
  • Coordinate and facilitate training;
  • System Administration:
  • Complete administration, maintenance and support of internal system functionality;
  • Check systems functions daily and follow up on failed processes;
  • Manage downloads of data if and when required;
  • Trace problem/s of DESA systems and selfservice (study and financial assistance, registrations, backoffice functions), providing demonstrations on YouTube where required;
  • Attend to enquiries from end users, including support across all systems;
  • Provide input into system enhancements and process improvements and innovations to improve productivity;
  • Compile and submit reports as required;
  • Liaise with auditors and supply full scale information from the system;
  • Extract statistical information for relevant stakeholders as required;
  • Project Administration:
  • Participate in projects relating to system enhancements;
  • Complete investigations as part of the project team;
  • Provide input on specifications for system configurations;
  • Complete documentation and administration for project.

MINIMUM REQUIREMENTS:

  • A relevant Bachelor's degree;
OR

  • A relevant National 3year Diploma; WITH
  • A total of five years' experience in:
  • Faculty/student administration, and administrative experience at a tertiary institution;
  • Testing and change management technical implementation;
  • PeopleSoft: fundamental principles, academic structures, student records, processing of marks, postgraduate processes, and registration.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

  • Knowledge on:
  • IT infrastructure and user support;
  • Document design;
  • Meeting management;
  • The University's and the faculties' structure and culture;
  • The University's corporate branding and image;
  • The University's general rules and regulations;
  • Time and task management;
  • Computer literacy (MS Office Suite);
  • PeopleSoft;
  • PS Query Manager;
  • XML HTML and Search Engine Optimization;
  • Interpersonal skills;
  • Encourage high levels of motivation in the workplace by maintaining healthy working relationships with others;
  • Negotiation skills;
  • Ability to communicate and on all levels within the University, including the Faculties, Student Service Centre, prospective and registered students;
  • Communication skills;
  • Communicate in such a manner that others are informed through the use of appropriate language and terminology;
  • Positive attitude, detailoriented and proactive work ethic a must;
  • Conflict management skills;
  • Organisational ability;
  • Client and team orientation;
  • Ability to work under pressure;
  • Decisionmaking skills;
  • Effective planning skills;
  • General management skills;
  • Innovative ideas;
  • Analytical skills;
  • Accuracy.

ADDED ADVANTAGES AND PREFERENCES:

  • A relevant honour's degree;
  • Certificate in MS Suite;
  • Formal PeopleSoft Campus training.
The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

  • A comprehensive CV;
  • Certified copies of qualifications;

CLOSING DATE:
14 May 202- The University of Pretoria is committed to equality, employm
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