Customer Care Technical Team Leader - Pretoria, South Africa - SydSen Recruit

SydSen Recruit

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, Pretoria East

Customer Care Technical Team Leader - Pretoria East, Gauteng

Our client is looking for a

Technical Team Leader to join their Customer Care team at their branch in Pretoria East.

Key responsibilities:

People management: leading and developing a team of customer care agents.
Providing technical advice
Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality.
Carry out supervisory responsibilities in line with the company policy and procedures.
Owning and driving performance metrics with the team to achieve customer promise expectations.
Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
Solving complex customer service issues and proactively head off negative service trends through quality assurance, training etc.

Minimum requirements:

3 years Customer Relations Manager / Team leader experience required.
Technical qualification required.
Motor industry experience advantageous
Experience in contact centre operations preferable

Key competencies:

An absolute passion for ensuring a great customer experience with every contact.
Excellent interpersonal and communication skills.
Determination as a team player and decision making and leadership skills.
A sense of urgency

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