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- Provide world-class support experience via phone and email to customers and partners.
- Troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.
- Submit defects and enhancements to improve Product offerings and interact with Developers and Software Quality personnel.
- 2-year degree in IT or equivalent work experience.
- 4 years minimum of experience in technical support.
- Working knowledge of Kubernetes, Docker, Rest API, PKI certificates, Unix operating system, Java, OpenSSL, and networking topologies.
- Strong problem-solving, troubleshooting, and communication skills.
- Provident Fund.
- Medical Aid + Gap Cover.
- Employee Assistance Program.
- Gym Reimbursement.
- Life Insurance.
- Disability Insurance.
- Sabbatical.
Senior Technical Support Engineer - Cape Town - DigiCert
2 weeks ago

Description
We are a leading global security authority disrupting our own category. Our encryption is trusted by major ecommerce brands, world's largest companies, major cloud providers, entire country financial systems, and even surgically embedded pacemakers.
Job Summary:
DigiCert seeks a detail-oriented Senior Technical Support Engineer to ensure quality of internal and customer-facing Security products for DigiCert software.
Key Responsibilities
Requirements
What We Offer
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