Research & Insights Analyst (Specialist) - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Health
Function:Data Analysis
Date:21 Nov 2023
About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About The Service Lab
The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.
About Discovery Research Centre
Job Purpose
To perform analysis of data to elicit key findings to improve the client experience, driving the communication of findings appropriately through the business to inform continuous improvement and development and ownership of tools to unpack textual feedback to support analyses.

Key Outcomes may include but are not limited to:

Information Gathering: Conducting comprehensive research, structuring effective questions, and conducting insightful interviews to gather relevant information from various sources.
Information Synthesis: Making sense of data and information collected from diverse sources and distilling complex findings into clear and actionable insights
Analytics: Reviewing extensive historical data sets of client perceptions to identify trends, patterns, and key findings. Developing detailed insights with wellsubstantiated motivations
Information Analysis: Transforming raw data into valuable information that supports senior decision makers. Identifying and creatively highlighting important focus areas to proactively address challenges and opportunities
Qualitative and

Quantitative Data Analysis:
Utilizing both qualitative and quantitative methods to analyze data, providing a comprehensive foundation for strategic decision-making.

Proactively identify emerging trends and focus areas, contributing to innovative problemsolving
Reporting (conveying key concepts in writing and diagrams in a way that engages and influences the audience)
Presentation design, building and delivery
Analyses and presents data in a way that provides actionable insights, by presenting findings in a practical and interpretable way
Engage with senior stakeholders to influence and drive positive improvements to Customer Experience based on the value adding insights and reporting shared
Run large research projects with little assistance, including new experimental projects in terms of approach, technology, and value add
Involvement in the development and maintenance of text dictionaries associated with specific topics to leverage the power of text analytics
Involvement in the ownership of dashboards based on the dictionaries above and driving the efficacy and use of these
Keep up to date with best practice and latest thinking which should include topics like analytics, data visualization, Artificial Intelligence
Link to Data Science through the use of our dictionaries and as a feeder into the LLM programme

Competencies

Creative and innovative
Problem solving and ability to drive projects ahead
Resilience
Presenting and effective communication
Adapting and responding to change
Results orientated
Quality focused
Define, manage, and track strategic projects
Ability to convey key points with impact
Story boarding and visualization
Strong analytical skills
Knowledge of interpreting data
Project management
Ability to elicit key findings and prioritise them
Forward thinking with a visionary focus
Work with and leverage a team
Ability to collaborate effectively across crossfunctional teams

Experience and Qualifications

Grade 12 with Maths
Bachelor's Degree, advanced degree preferred
5+ years of analytical experience
Proven expertise in data analysis, synthesis, and presentation
A core understanding of project management principles
A proven track record of executing delivery of projects and solutions
Experience with interacting at a senior level
Proficiency in MS Word, MS Excel and MS PowerPoint
Advanced Excel skills
Advantageous
Data Models Cubes and Tabular
PowerBI and other data visualization tools
SQL, Python and R
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.