Assistant Store Manager - Bloemfontein - Clicks Group Limited

    Clicks Group Limited
    Clicks Group Limited Bloemfontein

    5 days ago

    Clicks Group Limited background
    Accounting / Finance
    Description

    Assistant Store Manager

    Job Summary: We are seeking a highly skilled and experienced Assistant Store Manager to support the efficient operation of the store and drive sales, customer loyalty, and service excellence.

    Key Responsibilities:

    • Support the Store Manager in ensuring the achievement of financial performance by driving and maximising sales through promotional activities, cross-selling, and up-selling initiatives.
    • Efficiently execute operational activities including expenses, stock management, shrinkage, general housekeeping, and administration.
    • Execute in-store visual merchandising to meet brand image standards and ensure an appealing store appearance.
    • Motivate and direct staff to achieve targets and performance goals, effectively managing them in the Store Manager's absence.
    • Maintain the work schedule on a daily basis, adhering to the Group's labour policy and relevant labour model.
    • Implement customer service initiatives resulting in a great customer experience, drives customer loyalty, and achieves club card participation targets.
    • Attend to administrative responsibilities efficiently, including submitting weekly time and attendance records to HR.
    • Foster the brand as the customer's first choice health and beauty retailer by living and driving company values.

    Requirements:

    • Grade 12 (Maths 50% and English 50%) is essential.
    • A degree in Retail/Business Management is desirable.
    • Minimum 1 year's experience in an assistant store management role within a retail/FMCG environment or successful completion of the Clicks Trainee Store Management Programme.
    • Financial management experience with budgets, profit and loss statements, and financial ratios.

    Essential Skills:

    • Understanding of financial management principles.
    • Retail/FMCG background and knowledge of merchandising and promotions principles.
    • Knowledge of stock, cost, risk, and compliance management procedures.
    • Customer service excellence.
    • Labor legislation and IR practices.
    • People management.
    • Competency-based interviewing.
    • Results-driven, planning, and organising skills.
    • Problem-solving, strong customer orientation, and following instructions.


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