Shop Assistant - Kimberley

Job summary

Shop assistant duties include greeting customers, answering questions, recommending products, and resolving complaints to provide excellent customer service.

Qualifications

• Valid Matric
• Valid Driver's License
• Own transport

Responsibilities

• Greet and Assist: Approach and welcome customers, assist them in finding specific items, and provide guidance on products
• Process Transactions: Operate the point-of-sale (POS) system to process customer payments, issue receipts, and handle returns
• Product Knowledge: Maintain in-depth knowledge of store items to give accurate advice and recommendations
• Resolve Issues: Address customer complaints and inquiries professionally, escalating complex issues to management
• Promote Sales: Inform customers about current promotions and specials to encourage purchases

Stock & Store Maintenance

• Receive & Unpack: Receive new shipments, unpack them, and organize the goods
• Restock Shelves: Replenish low stock levels and ensure shelves are always full and neatly arranged
• Merchandising: Create and maintain attractive product displays and manage window displays to enhance the store's appearance
• Inventory Control: Conduct periodic price audits to resolve discrepancies and assist with inventory control
• Store Cleanliness: Maintain a clean and tidy sales floor, including cleaning fixtures, windows, and the shop floor after hours

Operations & Teamwork

• Team Collaboration: Work effectively with other team members to maintain a clean and organized store environment
• Follow Procedures: Adhere to company guidelines, procedures, and health and safety regulations
• Security Awareness: Be aware of potential shoplifting and fraud to help maintain store security
• Opening & Closing: Perform shop opening and closing procedures as required

Job description