Training Delivery Manager - Cape Town, South Africa - Webhelp

Webhelp

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

"Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest.

Webhelp is looking for a Training Delivery Manager to set up and then guide our dynamic Parktown team, ensuring that all SA cluster clients (and internal business) training requirements are achieved in line with expectations and agreed budgets.

You'll be joining our funloving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands. Being a peoplefirst company, we put people at the heart of our business, and this is when everything comes alive.
Your team will look to you for motivation so you'll need to lead by example and raise the standards of trainer effectiveness, shedding light on "what good looks like" and putting it to constructive practice when identifying areas of perceived weaknesses.
What you'll be doing
Developing a robust model of planning the departments training resources to ensure the successful delivery of all client inductions and upskills
Developing scale of economy by drawing on the skills and resources of the SA wide training team
Ensuring the relevant support mechanisms are in place such as regular coaching, management development training and observations have taken place
Embedding the new trainer effectiveness dashboard successfully into the SA structure and becomes the true measure of success
Supporting the design and implementation of continuous improvement focused on stretching the existing skills in the department, reducing weaknesses and gaps, as well as exploring new learning solutions and methodologies
Ensuring staff have the required skills by implementing continuous development plans which are frequently updated, objectives are clear and regularly reviewed
Ensuring that content is relevant, fit for purpose and adds value to the business
Ensuring that all billable training is captured and reported correctly to both the client and the business
Working collaboratively with finance to create a model which clearly demonstrates the collection revenue from the function and can feed into a budget or department profit/loss
Managing costs in line with budgets
Reducing costs where applicable through upskill of staff and maximsing use of business solutions such as video conference
Monitoring and report on activities, costs and performance
Work closely with internal stakeholders to understand and satisfy their requirements
Working closely with relevant support functions who impact on your business area, such as recruitment
Work closely with the professional element of the Learning & Development function to ensure that all content is relevant and delivers excellent learning experiences

What you'll need- Previous experience managing and leading teams both on-site and remotely

Experience managing resources appropriately, placing the rightly skilled people in the right place
Ability to work in a fast paced environment
Exceptional stakeholder management and relationship building skills
Excellent communication skills with the ability to influence thinking at all levels
Commercial acumen and budget management

After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please check all of folders for the link after applying.

Take this opportunity advance your career with our collaborative team of game-changers today.