Soft Services Coordinator - Cape Town, South Africa - Femminit Recruitment

Femminit Recruitment

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Position Summary

Co-ordination of all tasks (soft services, business support administration and procurement functions) and any actions regarding general facility upkeep to ensure facility soft services are compliant to SLA and OHSE deliverables.

Key Skills and Experience Required:

Grade 1
Ability to motivate and manage staff
Excellent written and verbal communication skills
23 years experience in Facilities Maintenance Management
Computer Literate in MS Office
Experience of contract administration
Knowledge of Occupational Health and Safety Act and relevant legislation.
Knowledge of SLA's.
Valid driver's license

Primary Duties
Ensure the soft services are executed at all designated sites according:

Waste Management
Cleaning, Hygiene & Pest Control
Landscaping & Indoor Plants and Waste
Food aid services
Helpdesk, reception and switchboard services
Admin, procurement and call centre

Quality Control

Identify Scope of Work & Quality requirements according to maintenance request.
Conduct Quality Control Inspections on a daily basis an ensure records are kept thereof
Completion and Reviewing of quality reports on a weekly/monthly basis
Ensure all work is completed as per work order and to quality standards.
Ensure daily reporting and escalation of faults to Technical Supervisor and client.
Ensure emergency items are is reported to the Technical Supervisor and client.
Development of inspection plans relative to all soft services as stipulated above.
Ensure regular feedback to end user/staff regarding status of service level agreement and completion.
Institute all approved process and procedures, adapt and make site specific as required
Implement revised process and procedures as and when required
Ensure all on site (Client) policies, procedure, rules and regulations and adhered to at all times

Manage Contractors

Familiarize with all terms and conditions and performance standards as per SLA per service
Ensure contractors adhere to SLA at all times, and report any noncompliance as part of performance management
Communicate additional service requirements to Technical Supervisor to incorporate into SLA
Ensure effective and efficient service delivery
Ensure all planned service activities are adhered to and that the service report issued is issued to Key Accounts Manager
Ensure proactive approach by logging proactive calls on a daily basis
Follow up on outstanding Helpdesk Work Orders and Requests and ensure the work is completed and that the ETA is communicated to Technical Supervisor, client and helpdesk

Client Liaison

Provide regular task feedback to client
Complete all / any client requests and ensure client satisfaction
Provide feedback to Management

Invoicing Control

Coordinate and manage all invoices for all work completed by the relevant service provider
Ensure quotations are received and processed for approval with line manager
Familiarize with the approved invoicing procedures and abide by them
Assist in timeous submission of invoicing by Contractors and that all details are received (work order number, PO number, vat registration number, etc)

Reports

Complete monthly Management Report for Technical Supervisor and Client, highlight all operational issues and comment on the status of such issues
Report on status of projects
Report on staff
Highlight concerns
Make recommendations or submit request for assistance

General Operations and HR

Ensure all operational outputs are noted
Timesheet management
Assist in Managing onsite operational expenditure
Communicate all operational activities to all respective staff
Make recommendations on any operational issues that need to be altered to fit individual sites

Application Procedure
Wishing you all the best in securing this opportunity,

Femminit Recruitment

Job Types:
Full-time, Permanent

Salary:
R14, R15,800.00 per month

Ability to commute/relocate:

Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

Facilities Maintenance Management: 2 years (required)
Contract Administration: 2 years (required)