Facilities Manager - Sandton, South Africa - Empact Group

Empact Group

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The manager will be required to manage the Integrated Facilities Management contract, within the organization's strategy, contract specifications and statutory regulations as well as ensure overall efficient and effective management of the contract to provide a great customer experience on all levels.

Education and experience required:

Grade 12 with at least a commerce/business management qualification
At least 35 years' experience in facilities or property management
Hospitality background in client liaison and banqueting services
Good understanding and experience of Safety, Health, Environment, and Quality
Operational experience at management level
Experience in managing technical and nontechnical staff
Working knowledge of equipment, materials, and supplies used in facilities management

Knowledge, Skills, and Competencies:

Excellent knowledge of the catering, cleaning, housekeeping, concierge and reception services environment
Practice inspection practices for damage and safety factors
Computer literate (MS Office)
Excellent customer services skills
Excellent communication and report writing skills
Financial Acumen
People Management & Leadership Skills
Driven, selfmotivated

Key areas of responsibility:

Manages all site support services including building, equipment, and walkways maintenance.
Comply with the Service level agreement and Key Performance Indicators entered with the client
Ensures that all procedures for site waste disposal are followed and are in line with legislation and environmental policies.
Liaises with support functions to ensure site requirements are met cleaning services and catering services
Manages and implements systems to ensure that processes are followed, and appropriate behaviors are reinforced onsite
Maintains adequate staffing levels and rosters following the budget
Promotes innovations and continuous review of site work practices
Completes all site administration in a timely and efficient manner
Meets with the site staff to identify highrisk tasks or hazardous situations and introduces appropriate control mechanisms.
Complies with appropriate OHSE and Food, Cleaning and Hygiene requirements.
Thorough knowledge in roistering staffing plus basic stock control procedures.
Working knowledge in developing and implementing strategies to ensure continuous improvement and innovations
To keep within budget for spare parts, labour, food, cleaning materials, and utensils, and all other miscellaneous costs
Effective control of company and client assets as scheduled in the contract
Recognizes any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms
Manages the introduction of innovations where they will result in business improvement and/or greater client satisfaction
Collaborate with Regional Manager to review client expectations against contractual terms. Introduces corrective action where necessary.
Provides employees with regular communication about client feedback
Implement quality monitoring systems that measure customer satisfaction, client and contract compliance
Represent the company at regular onsite client meetings
Ensures staff are inducted as per Empact Group SA requirements
Provides staff with information on site targets, and standards of conformance
Leads and communicates effectively to identify and reports problems up the line absorbs and analyze new information quickly Notices abnormalities that suggest investigation
Follows operating procedures to ensure all brand and signage requirements are met
Provides Support to the sales proposal department where necessary
Introduces and manages agreed Empact Group brand and product recognition programs