Adviser Virtual Trainee - Johannesburg, South Africa - Absa Bank Limited

Absa Bank Limited

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Bring your possibility to life Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

This role is a trainee role intended to develop these skills: Provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description:

Adviser Trainee Virtual

To provide holistic financial planning solutions telephonically for clients through regular reviewing the client's portfolio in order to build a sustainable Virtual advisory practice

To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically.

Receive leads data provided by the Team Leader or Campaign Manager
If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to phoning the client
Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial telephone call; to enable the client to make a decision on whether or not to proceed with the transaction
Follow all the steps in the designated client engagement process as specified by Absa
Insurance and Financial Advisers
Provide regular feedback to the Team Leader on actions taken to progress the lead
Closing leads appropriately, as per guidelines
Provide the correct campaign product information at all times during client interactions
Meet agreed sales targets and conversion ratios through contacting the required number of clients daily and making the required number of sales
Manage rejections to ensure submitted sales become loaded sales

Meet sales and/or growth targets

Do activity planning grid with the team; by identifying the clients to be contacted during a particular period e.g. Campaigns
Achieve daily, weekly and monthly new business and retention targets as per PD and as per campaign/ product. (Including broker notes)
Achieve daily, weekly and monthly activity targets such as number of calls made, number of leads worked and positive strike rate (positive outcome per campaign)
Using the leads information provided by the Contact Centre, discuss the client's risk and insurance needs
Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client
Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voicelogging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary product proposal forms and ensure that the client signs the forms to indicate his/her consent
Delight the client by being courteous and providing excellent service through prompt response to any queries or issues.
Ensure that any documentation requests are dealt with timeously and that call backs are actioned on requested date and time
Gather and complete all the necessary compliance documentation (e.g. Client Advice
Record, copy of ID, Financial Needs Analysis, FICA)
Submit the proposal forms to the relevant product providers for processing
Upon inception of the policy and receiving the policy schedule/contract from the product provider/insurer, check that the policy schedule reflects the client's

- requirements as per the proposal or closing instruction/agreement

If not, refer the policy back to the product provider for the necessary amendments to be done Review the client's portfolio once a year and contact the client on a regular basis to discuss potential enhancements and revisions to his/her insurance and/or investments portfolio and identify new business opportunities
Assist client at point of contact and if unable to assist, ensure that the client is referred to the correct channel as per the documented process
Offer all relevant and up to date information on the product being offered to assist the client in making the most informed choice, such as explaining the types of cover being offered and what the benefits and features are of the product
Ensure customer is treated fairly at all times during your interaction
Meet and exceed quality assurance re