Donor Care Officer - Sandton - South African National Blood Service

    South African National Blood Service
    South African National Blood Service Sandton

    4 days ago

    Default job background
    Healthcare
    Description
    Job Category: Health, Fitness, Medical and Optometry

    Contract Type: Permanent

    Business Unit: Egoli Central Mobile 2

    Remuneration: R 426,864.00

    EE Position: No

    Introduction

    The position involves collecting high-quality safe blood and blood products in accordance with specific targets set for each blood drive (fixed or mobile).

    Main Responsibilities:

    • Manage cost per unit for whole blood and specialized collections within agreed-upon targets by determining, packing, and loading consumables for blood drives/donor centers as per the target.
    • Maintain and validate equipment to ensure timely repairs.
    • Report increases/decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

    Stakeholder Relations and Donor Management

    Main Responsibilities:

    • Manage stakeholder relations at the blood drive and/or donor center.
    • Welcome donors by greeting them as they enter the blood drive, assist with registration, and guide them to the registration table.
    • Ask donors to read pamphlets/posters before medical assessment.
    • Help donors complete donor forms and clarify any queries they may have.
    • Address and report all complaints to the in-charge before or by the end of the shift.
    • Ensure customer needs and priorities are understood at all times.
    • Cook team on customer service through discussion of root causes of complaints, compliments, and queries.

    Internal Processes

    Main Responsibilities:

    • Collect whole blood and/or apheresis units to meet assigned targets.
    • Assist team in packing and off-loading the vehicle at the venue efficiently and effectively.
    • Assist with setting up the blood drive in time for the arrival of donors.
    • Complete donor documentation and assessment procedures courteously, effectively, and efficiently according to relevant standard operating procedures.
    • Assist with identification and registration of donors according to relevant guidelines and check the donor form for completeness.
    • Assist with recruitment and booking of whole blood and specialized donors to ensure the team meets its target.
    • Conduct basic physical checks on donors as per the SOP, capture all relevant information, and report any deviations to the person in-charge of the clinic.
    • Document results of all basic physical checks on relevant record sheets/Donor Questionnaires.
    • Inform the clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by the clinic supervisor or designated deputy in case of medical reasons.
    • Conduct confidential assessments (risk behavior interviews) with potential donors.
    • Educate donors on high-risk behavior.
    • Prepare blood packs with scales to ensure correct volumes of blood are collected.
    • Prepare for phlebotomy sections and carry out phlebotomy as per relevant SOPs, including donor care and education.
    • Care for donors during donation, providing refreshments and education.
    • Initiate treatment in emergencies (First Aid/CPR) with the help of the in-charge/SANBS Medical Lead Consultant pending arrival of emergency personnel.
    • Complete all documentation post-donation and any additional reports/information required.
    • Provide post-donation care and advice.

    Learning and Growth

    Main Responsibilities:

    • Perform Clinic Supervisor duties, roles, and responsibilities according to that job description for that particular time or clinic as per operational requirements.
    • Maintain regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
    • Assist the Clinic Supervisor in analyzing training needs for the unit and managing staff competency through observation on relevant policies and procedures, including completion of relevant CPDs and POEs.

    Governance

    Main Responsibilities:

    • Maintain and keep updated staff and equipment files as per relevant policies and procedures.
    • Oversee the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
    • Manage medical waste by ensuring that all waste generated during the blood drive is discarded as per the SOP.
    • Maintain a safe environment by ensuring that safety procedures are followed as per SOP.

    Education: Diploma/Degree in General Nursing Sciences.

    Experience and Knowledge Requirements:

    • 2 years Registered Professional Nursing experience.

    Other (Knowledge and Skills):

    • Understanding of relevant legislation;
    • Knowledge of relevant company procedures;
    • Relevant SANBS policies and Procedures;
    • Standards of Practice for Blood transfusion in SA.
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