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    • depot manager - Durban - University of Fort Hare

    University of Fort Hare
    University of Fort Hare Durban

    1 month ago

    Default job background
    Technology / Internet
    Description

    Job Title: Depot Manager

    Our ideal candidate will be responsible for overseeing the daily operations of our depot, ensuring efficiency and productivity while maintaining excellent customer service.

    • Manage Johannesburg Container Freight Services (CFS) entirely
    • Oversee Human Resources and Industrial Relations matters for employees
    • Ensure compliance with OHS/Health and Safety regulations
    • Resolve operational queries and oversee all departments: Groupages, Exports, Transport, and Third Party
    • Verify and sign off releases from the bondstore
    • Coordinate training for all employees
    • Approve leave and administer leave for the administration department
    • Coordinating functions of all departments at the depot
    • Update rates for Johannesburg
    • Provide supplies for all departments to ensure employee functionality
    • Meet with key clients to ensure service level agreements are met
    • Landing new business for Container Freight Services (CFS)
    • Responsible for daily functioning of Branch/Regional sales/Operations/Customer Services
    • Control budgets/revenue/controllable expenses
    • Report on progress of Sales/New Business/Leads/Threatened Lost/Business/Marketing Trends
    • Delegate tasks in different departments: Acquittals/LCL Exams/PHO/SARS/Releases/Outturns/Invoicing/Capture/IDM's/Detentions/Depot Admin Supervisors/Exports/Third Party and Bondstore
    • Meet budget-trade revenue
    • Controllable expenses (Repairs and Maintenance)
    • Report back on Budget to management
    • Chair departmental meetings and maintain relationships with top ten regional customers
    • Office Management (Managing Vehicles, Office Supplies, Cleaning Staff)
    • Identify Market trade and new revenue streams
    • Actively involved in sales within their market
    • HR staff wellness
    • Accountability for maintaining all KPI tasks
    • Training – Identify individual and branch needs to ensure employees are proficiently skilled in their area of responsibility
    • Operational issues and customer service (queries, release documents) and supplier performance
    • Drawing up and maintenance of internal SOP's for each and every department
    • Key role in Customer onboarding implementation; supporting sales through providing customer support on queries and internal escalations
    • Export telesales
    • Exports 3 days after SOB
    • File closing per route still to be determined JHB/Durban
    • OPA (Out of period adjustments)
    • Operational Issues (Internal housekeeping, following SOP procedures)
    • Ensure KPI's are met - Number of calls achieved 25 (face to face, Online and Telesales)
    • New Business
    • Trade Management
    • Container Utilisation
    • Number of calls achieved 85 (face to face, Online and Telesales)
    • Retention of business
    • Customer Support Specialist
    • Written Communication
    • Rapport Building
    • Interpersonal Skills
    • Client/customer interface
    • Trustworthy and Reliable
    • Attention to detail
    • Motivated
    • Must enjoy practical and methodical work
    • Be able to work quickly and safely
    • Have good personal hygiene
    • Have good communication skills
    • Must be able to work as part of a team and independently
    • Engaging
    • Technical/Professional knowledge
    • Minimum Matric
    • Previous work experience in Supply Chain Management industry, in the NVOCC industry and has a lot of Commercial experience
    • Relevant tertiary qualification and/or equivalent level of competence
    • 1-2 years managerial capacity – advantageous
    • Possess excellent basic math skills
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