Cx Analyst - Johannesburg, South Africa - BASHR Consulting

BASHR Consulting

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Details:

Department

IT

Minimum experience

Mid-Senior

Company primary industry

Information Technology and Services

Job functional area

Data Analyst

Contract term

More than 6 months

Salary

R R per annum

Requirements:

8 years in Customer Experience Design (for process engineering and customer experience)
Minimum 5 years previous process modelling experience using known process modelling notations.
Experience in Agile SDLC environment User Experience and Interaction
Proficiency in Microsoft Office Suite
Previous experience / exposure to SAFe Agile methodology essential
Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.
Identification of personas as input to CX Design
Definition and documentation of successful customer outcome canvases
Definition and documentation of customer narratives in line with actual business scenarios
Identification of dependencies for automation in line with defined customer narratives

Qualifications:

Bachelor's degree in Computer Science or related field required.
Experience in Agile SDLC environment User Experience and Interaction
Proficiency in Microsoft Office Suite
Previous experience / exposure to SAFe Agile methodology essential
Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.