Reception & Administrator Ee - Cape Town Woodstock - Time Personnel
Description
DUTIES
- Welcome visitors to the Company and maintain the Reception Area to ensure that a good initial impression is given.
- Ensure Reception area is neat, clean & tidy and the switchboard is manned at all times.
- Ensure Internal Sales are notified should a visitor want to view the Showroom.
- Ensure visitors are comfortable should they have to wait for their appointment.
- Responsible for answering all incoming calls within the first three (3) rings.
- Screen all calls, transfer all incoming calls to the correct recipient.
- Take accurate messages when the person sought is not available.
- Ensure messages reach the person timeously.
- Ensure the switchboard is manned at all times.
- Comply with any other instructions that may be given by your Manager.
- Remain up to date with staff on leave or not in the office in order to assist visitors.
- All tasks that need to be performed pertaining to the switchboard and reception.
- Resolve customer queries or direct the call to the relevant person to assist
- Support and assist the sales consultants in the sales process
- Generate quotes
- Load specials
- Load leads
- Complete tenders and related documents
- Complete order templates and forward to admin
- Follow up on orders and confirm delivery dates Update forecasts
- Liaise with customers if and when necessary
- Resolve customer queries or refer enquiry to relevant person
- Generate proforma invoices
- Do Adhoc administrative duties within reason if and when requested
Salary:
R negotiable dependent on experience plus medical aid and pension
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