Payment Chaser - Cape Town, South Africa - RMV Solutions Pty Ltd

Description

• Reach out to clients to follow up on any outstanding payments or fees.
  
• Negotiate arrear repayment terms.
  
• Adjust payment plans according to agreed arrangements.
  
• Gain a thorough understanding of the companys products and services to effectively convey their advantages to clients.
  
• Record all client details and keep precise records of interactions and progress in a customer relationship management (CRM) system.
  
• Achieve or surpass daily, weekly, and monthly targets.
  
• Deliver exceptional customer service by addressing client issues with a positive approach.
  
• Collaborate with team members to exchange knowledge and enhance performance in meeting individual and team objectives.
  
• Manage mandates by attaching, amending, and uploading clients bank details.
  
• Resolve ticket queries within the specified time frame.
  

Competencies:

• Show initiative in problem-solving.
  
• Maintain good timekeeping and attendance.
  
• Pay attention to details.
  
• Possess good listening skills
  
• Handle Email & Telephonic queries
  
• Activate clients terminated by Hyphen
  
• Promote Debi Check
  

Qualifications:

• Grade 12
  
• Proficient in using computers
  
• Bilingual in Afrikaans and English