Service Manager - Witbank, South Africa - Max Recruitment

Max Recruitment

Verified Company

Witbank, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Position:
Service Manager [Toyota Experience]

Salary:
R R Benefits

Location:
Mpumalanga

Minimum Requirements:
- +5 Years' Experience in Automotive as a Service Manager

Motor Industry trade Test
Driver's License
Good communication skills
Proven track record
Maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labor sales
Exceed all targets and labor sale objectives through efficient workshop operations.
Ensure efficient equipment control, assets control and fluent administration processes.
Ensure the highest level of customer satisfaction and retention
Ensure compliance with the original equipment manufacturer policies as well as industry guidelines.
Oversee operations in an auto service unit to ensure compliance with quality standards
Assign and schedule work duties to auto service staff according to their skills
Attend workshops and study relevant publications to stay uptodate with developments in the automotive service industry.
Conduct price negotiations with clients to reach a favourable bargain for both management and client
Contact clients and convince them to bring vehicles to their unit for repairs
Ensure automotive service staff comply with environmental laws and regulations
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
Follow up customers to obtain feedback and ensure they are satisfied with received service
Listen to client complaints and assist in addressing their issues and resolving challenges
Maintain accurate record of all accounts and relevant financial information
Monitor inventory to regulate and ensure availability of required vehicle parts
Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
Oversee the hiring and training of an effective auto service team
Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills uptodate through periodic technical training on

new systems and components offered by the automotive manufacturers

Keeping uptodate on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
Control resources at a level commensurate with profit requirements and enhanced customer relations.
Maximize departmental profitability through the sale of labor and associated products to franchise and nonfranchise customers.

Salary:
R35 000,00 - R40 000,00 per month

Education: