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    • Customer Service/E-Commerce Training Specialist - Johannesburg - Wear The Shield

    Wear The Shield
    Wear The Shield Johannesburg

    3 weeks ago

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    Description

    We are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.

    This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.

    Why This Role?


    • Shape our brand narrative across diverse service channels.
    • Your ideas matter; share solutions to elevate our business.

    What You'll Do:

    • Train newly hired agents.
    • Conduct 1:1 and group training for new hires.
    • Lead Zoom training sessions on Customer Service best practices.
    • Assist with creating SOPs and developing training curriculum.

    What We Seek:
    1. 1-2 years of Customer Service Training experience.
    2. 3-5 years of BPO experience in the Customer Service Industry.
    3. 1-2 years of Virtual Assistant experience (preferred).

    • Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
    • Knowledge and experience in eCommerce.
    • Familiarity with HubSpot, , and other CRM tools.
    • Experience with Canva, Trainual App, and Loom (preferred but not required).
    • Excellent communication skills, both written and verbal.
    • Exceptional coaching, planning, and organizing skills.
    • Strong attention to detail.

    Technical Requirements:

    • Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
    • DSL, Cable, or Fiber internet connection required.
    • LAN connection required (minimum 20 mbps).

    Compensation:
    1. $5/hour + performance bonuses.

    • Health and dental insurance.
    • Paid time-off.
    • Company swag kit.
    • Performance and recognition incentives.
    • Year-end bonus.
    Ready to join the journey? We're committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you

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