Customer Care Executive - East London, South Africa - M-KOPA
Description
Job Summary
The primary role of an M-KOPA stock controller is to provide customer and sales team support by managing our stock distribution and assisting customers with troubleshooting and servicing.
Roles and Responsibilities
- Inventory Management: You will receive, issue, and maintain stock records, ensuring accurate tracking of stock levels.
- Reverse Logistics: You will handle phone swaps and phone returns, following the established procedures
- Sales Support: You will help acquire and upgrade sales, providing necessary support to the sales team.
- Customer Service: You will log customer issues and inquiries, troubleshoot problems, follow up with customers, and ensure resolution
- After-
Sales Service:
You will follow up on phone servicing, contact customers, and ensure customers collect their phones after repairs or servicing.
- Branding: You will ensure all posters and marketing materials at the depot are in good condition and prominently displayed.
Skills Required:
- Ability to approach tasks with a focus on efficiency and improvement.
- Excellent presentation, communication, coaching, and people skills.
- You can plan tasks.
- You can work calmly in highpressure situations.
- Tech-Savvy: Proficient in using smartphones.
- Knowledge or experience in front office management.
Experience Required
- 1 year's experience in customer care or inventory management.
Education Required
- Diploma or Bachelor's degree in business administration, marketing, or a related field.
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