Sales Agent - Atlantis, South Africa - Telkom Express Feathercom
Description
Sales Agents approach potential customers, conduct professional and enthusiastic sales presentations, in indicated promotional areas and inside of Feathercom pop-up/kiosks, to attract and increase business within the Feathercom channel.
The main accountabilities are the achievement of all sales targets, follow policies and procedures (OHS and COVID-19, stock, cash, credit vetting etc) and ensure accurate administration and customer satisfaction at all times.
The key responsibilities of the role are as follows:- Assist with the achievement of sales targets at indicated kiosk locations.
- Achieve individual targets as communicated by your line and regional manager.
- Adhere to _
"The Telkom Way"_ policy to ensure excellent customer service. - Maintain optimal customer service relationships
- Maintain enthusiasm and ensure that energy levels are always appropriate.
- Promote and sell prepaid voice and data, simonly, postpaid voice and data, LTE, accessories, smartvoice, and fixed line internet packages (Fibre / DSL)
- Advise customers on Insurance, OBF's and Repair's processes
- Conduct a customer needs analysis to determine the reasons for visiting the store.
- Advise customers on Telkom product and service offerings and recommend a suitable product/service to meet their needs.
- Assist customers with cellular and fixedline technical queries
- Processing contracts in store via our creditvetting systems (NGCRM)
- Ensure BVS and V-DOC's compliance within the store and ensure that discrepancies get resolved.
- Manage your customer queries and escalations.
- Log and track customer cases related to any queries logged.
- Keep organized with regards to customer interactions and followups
- Inform client regarding relevant turnaround times and back office processes.
- Following necessary processes via ARIA
- Complete and update all relevant sheets, reports, trackers, as per company requirements.
- Complete daily and curriculum assessments
- Attend staff meetings and Telkom training initiatives.
- Keep updated with latest devices, trends, competitive products, and services.
Education:
- High School (matric) (preferred)
Experience:
- Sales: 1 year (preferred)
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