Desktop Support Specialist - Microsoft 365 Expert - Centurion - Stepco Recruitment

    Stepco Recruitment
    Stepco Recruitment Centurion

    4 weeks ago

    Default job background
    Full time

    Job title: Junior desktop Support Technician

    Description

    Job Description

    We are seeking a highly motivated and detail-oriented full-time IT Support professional to join our team at Stepcro Recruitment. Our dedicated Service Desk serves as a single point of contact for reporting problems, logging service requests, and addressing queries.

    The ideal candidate will have 1-3 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up and configure tenants, maintain and monitor networks and servers, troubleshoot desktop computers and printers, and provide general support to end-users. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to our internal and external clients.

    Key Responsibilities

    • Microsoft 365 Tenant Setup and Configuration: Utilize in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants.
    • Network and Server Monitoring: Monitor networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
    • Maintenance Tasks: Execute routine maintenance tasks to keep systems and networks running smoothly, including updates, patches, and system optimizations.
    • Problem-Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
    • Documentation: Maintain accurate documentation of configurations, changes, and procedures for IT environments.
    • Customer Service: Provide exceptional customer service, effectively communicating with users to understand their needs and resolve their IT concerns.

    Requirements

    • Matric: A high school diploma or equivalent is required.
    • Experience: 1-3 years of practical experience with Microsoft 365, including tenant setup and configuration.
    • Skills: Strong problem-solving skills, excellent communication and interpersonal skills, and a commitment to delivering high-quality service.
    • Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Microsoft 365 Fundamentals, and Microsoft 365 Certified: Messaging Administrator Associate (Advantage).

    Salary

    The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.


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