Bid Manager - Durban, South Africa - Believe Resourcing

Believe Resourcing

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Position:
Bid Manager

Location:
Durban

Our Client:

Our client provides specialized and bespoke business services, including receivables management, payment processing, and customer services, through scalable and flexible low-cost operations.

The inbound customer service, outbound sales, customer service, collections, legal service, and other diverse offerings to their global customers are provided out of multiple sites across South Africa, Australia, Fiji and Botswana.

They have exciting growth plans during 2023 and to support this they are looking to grow their vibrant Sales Support Team.

The Role:

The Bid Manager is responsible for working primarily with the Executive Vice President (EVP) Sales Support for the on-going management of new business opportunities with market leading clients based in US, UK and Australia.

This will include both managing the bid processes through the development of sales collateral as well as responding to RFIs (Requests for Information) and RFPs (Requests for Proposals).

Experience & Qualifications Required:

Knowledge of bid management ideally with international clients
Experience in a similar role for an outsourced service provider ideally within a contact centre environment
Project management
Experience within the contact centre environment
Degree or equivalent level of education

Behavioral Competencies & Personal Attributes:

Excellent written and verbal communication skills
Strong organizational skills
Deadline, performance & delivery focused
Commercially oriented
Ability to handle a variety of projects simultaneously
Relationship building & working with others
Personal organizational management skills
Energy
Credibility
Tenacity
Driving for results

Key Responsibilities:

Manage bid response inputs from a variety of stakeholders, typically involving contributions from operational and technical teams
Contributing to the written proposal both in terms of content and presentation
Ensure timely delivery of compliant and commercially sound bids which meet the client's requirements
Development of new and enhancement of existing sales collateral
Supporting the business development teams across our client's market geographies
Provision of support for client visits and presentations