Junior Account Manager - Sandton, South Africa - IDC

IDC

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Provide client oversight and management as well administrative assistance to the unit to achieve the strategic objectives, industry development goals and the IDC's developmental outcomes.

Qualification and Experience Qualification**- Minimum qualification: relevant commercial Degree or equivalent qualification.

Knowledge & Skills

25 years related experience in backoffice support in a banking environment.
Proficiency in client relationship management and administration.
Experience in interpretation of financial statements
Strong administrative experience
Understanding of the IDC administrative and IT systems (including SAP)
Knowledge of IDC products
Knowledge of payroll systems

Roles and Responsibilities Internal /Operational Processes**- Handling clients on a cradle to grave basis i.e. from inception through to exit

Writing of reports
Regular client site visits
Assessment of monthly client reports
Assessment of monthly client Monitoring and Evaluation&E data
Review of adhoc client reports
Managing client budgets and usage of funds
Analyzing client financial data
Ensuring client administration is up to date on the IDC system
Attending client Board meetings

Customer Focus & Stakeholder Management

Manage and enhance the levels of service and communication to ensure the provision of client service excellence.
Client relationship management
Gathering of feedback and taking corrective action on client queries to ensure satisfaction and retention.

Learning, Leadership & People Growth