Business Process Engineer-2 - Johannesburg, South Africa - FirstRand
Description
Job DescriptionTo provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy
- Deliver against operational and cost targets
- Ensure full understanding of customer needs to deliver quality service
- Deliver customer experience excellence aligned to Organisational values and service standards
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Partner and collaborate with team members to achieve team success
- Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders
- Optimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are
Job Details
Application Closing Date
01/02/24
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