Customer Support Team Leader - Johannesburg, South Africa - Four Point 0

Four Point 0
Four Point 0
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Customer Support Team Leader


  • Permanent


  • JHB00004

  • Admin, Office & Support
  • Gauteng, JHB
  • Southern Suburbs
  • R AnnuallyElectrical distributor looking for a Customer Support Team Leader to join their organisation.

Responsibilities:


  • Champion opportunities to consistently improve the quality of Customer Support.
  • Implement training plans for each team member.
  • Observe and coach staff to improve standards, knowledge, skills and behaviours.
  • Develop capability and motivate internal staff to support the delivery of projects and strategy.
  • Understand customer needs through their journey, from first contact to presales to ongoing and aftersales support.
  • Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to products and services or sharing qualified leads with the relevant colleagues.
  • Deliver service improvements to improve the customer support experience.
  • Ensure standard operating procedures are being followed and company values are being demonstrated at all times when dealing with customers.
  • Encourage and convert customers to our online portal.
  • Ensure quality of advice given to customers is excellent regarding technical issues.

Essential Requirements:


  • An electrical or mechatronics qualification.
  • Minimum 3 years' experience in the industrial electrical field preferably within a distribution environment.
  • Knowledge of industrial automation products.
  • Technical knowledge in the fields of power distribution, motor control and energy management.
  • Previous experience in a comparable customer service role in the electrical or industrial automation industry.
  • For more information please contact:
  • Louise Leask
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