contact centre agent - Sandton - iSON Xperiences

iSON Xperiences Sandton

5 days ago

Description

Main Responsibilities will include, but not be limited to:

Professionally and articulately communicate with customers.
Presentation of sales or service benefits/opportunities in an effective manner.
Identify and respond to customer needs from various demographics, delivering a high quality, professional service.
Exercise appropriate soft skills when dealing with difficult customers.
Utilize correct listening skills and probing techniques to establish relevant information.
Effectively communicate with the team leader and team members.
Ensure daily queries are logged accordingly.
Inform customers about the progress of unresolved queries.
Confirm resolution with customers before closing queries.
Monitor query progress until resolution.

Additional Job Requirements:

Willing to work shifts (09h00 to 19h00)
Willing to work a six-day work week
Own vehicle or reliable transport required

Required Skills and Knowledge:

Excellent communication skills in English (verbal and written)
Proven computer literacy
Able to work under pressure

Goal-driven individual
Ability to work with minimal supervision
Contact Centre skills training
Call handling skills
Telephone etiquette skills
Familiarity with website navigation functionalities and technology savvy
6 months experience in Inbound and Outbound sales Contact Centre environment

Education, Qualifications, and Experience Required:

Grade 12 certification
At least 2 years' relevant experience, preferably in Banking/financial industry

Grade 12 is Mandatory

Temp Call Centre Agent
8 hours ago

HR Genie Sandton

Planet Fitness, the largest privately-owned Health and Wellness company in South Africa, has been serving for over 26 years. · We are seeking a skilled Call Centre Agent to join our team. · Purpose of the Job: · To deliver exceptional customer service efficiently and effectively. ...
PPRA Call Centre Agent
3 days ago

iSON Xperiences Sandton

Job Description · The Customer Service Representative is responsible for delivering exceptional customer experiences through effective communication and timely issue resolution. · Main Responsibilities: · Respond to customer inquiries in a professional and polite manner. · Listen ...
Contact Centre Supervisor
1 week ago

Telebest Sandton

Job Title: Team Leader · We are seeking an experienced Team Leader to join our team at {company}. The successful candidate will have a proven track record in leading teams and driving sales excellence. · Salary: $60,000 - $80,000 per annum · About the Role · This is a challenging ...
Call Centre Team Manager Sandton
4 days ago

Nutun Sandton

Key Responsibilities of a Telecoms Team Manager · The Team Manager will oversee Call Centre Agents, ensuring they meet performance standards and achieve revenue targets. This involves quality monitoring, report compilation, and coaching to enhance productivity. · Duties & Respons ...
Collections Operations Manager
4 days ago

Nimble Group Sandton

Job Title: · Collections Team Lead · Job Purpose: · To lead and develop a working relationship with clients, taking responsibility for the development of strategic action plans. · Create growth through better recoveries, regular accurate reporting and ad hoc interactions optimizi ...
Ndebele Speaking Customer Service Advisor
4 days ago

Surgo HR & Training Sandton

Job Title: Ndebele Speaking Customer Service Advisor · Location: Sandton · About the Role · We are seeking a highly skilled and experienced Ndebele Speaking Customer Service Advisor to join our team. The key objective of this role is to provide exceptional customer service, ident ...
Tsonga Speaking Customer Service Advisor
4 days ago

Surgo HR & Training Sandton

Job Description: · Tsonga Speaking Customer Service Advisor · We are seeking a skilled and experienced Tsonga speaking customer service advisor to join our team based in Sandton. · The key objective of this role is to deliver exceptional customer service, identify and understand ...
Sotho Speaking Customer Service Advisor
4 days ago

Surgo HR & Training Sandton

Key Objective: · To identify and understand customer needs, deliver first-class customer service to increase profitability while treating customers fairly. · The role involves speaking directly with clients via an inbound line and providing responses to general contract and trans ...
Sepedi Speaking Customer Service Advisor
4 days ago

Surgo HR & Training Sandton

Our client based in Sandton is seeking Sepedi Speaking Customer Service Advisor. · The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to trea ...