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  • Pre-Auth Service Consultant - Gqeberha - Discovery Limited

    Discovery Limited
    Discovery Limited Gqeberha

    1 month ago

    Default job background
    Accounting / Finance
    Description

    About the Role

    We are seeking a Pre-Auth Service Consultant to join our team at Vitality Health Servicing, part of Discovery Health.

    The successful candidate will deliver world-class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels.

    Key Responsibilities:

    • Confirming benefits according to set protocols and funding rules
    • Accurately obtaining and capturing information to confirm correct funding
    • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
    • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
    • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

    Requirements:

    • Matric qualification
    • South African accredited Clinical Qualification
    • At least 6 months working experience in a customer services or clinical environment

    Working Conditions:

    Able to work during international business hours (UK Time zone)

    Customer-centric approach required


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