Cluster Pharmacist - Pretoria - Medipost

    Medipost
    Medipost Pretoria

    1 week ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Job Summary:

    • The primary purpose of this role is to provide proper patient care in accordance with Good Pharmacy Practice (GPP) regulations.
    • This includes attending training on Pharmacy acts and GPP, as well as SOP training and revision.
    • Additional responsibilities include compliance with company policies, procedures, and SOPs, including the Protection of Personal Information Act (POPIA) regulations.
    • The successful candidate will be responsible for accurate capturing of chronic and acute medication prescriptions, handling rejections according to company SOPs, and attending to cluster and personal action diaries.
    • They will also be expected to comply with SLA requirements, handle clinical enquiries and discussions with patients and healthcare professionals or Service Providers Network (SPNs), and respond to email messages or enquiries from management, SPNs, or members in a professional manner.
    • Furthermore, the role involves blind checking mailboxes according to SLA timelines, stock management, and understanding cold chain processes, expiry dates, and stock returns.
    • The ideal candidate will be willing to register as a Medipost tutor through MTA and train a small group of assistants on company SOPs, policies, OTC medication, and other health topics.
    • They will also take charge of a small group of assistants according to a Disaster Recovery Plan.

    Key Responsibilities:

    • Attention to detail when capturing prescriptions: correct profile, patient, medical aid, membership number, address, contact details, and relevant medication.
    • Autorisation of medication and interaction with healthcare professionals where needed.
    • Claiming of scripts and any other claiming/capturing related procedure with emphasis on the Medical Aid Management System (MML).
    • Ensure blind checking is done according to SLA requirements.
    • Clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
    • Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
    • Acknowledgement and complete handling of all profiles worked on as per SOPs.
    • Completion of daily allocated work according to level requirement, working towards a level 2 or higher output according to company expectation.
    • Attending to action diaries.
    • SLA compliance.
    • MML adherence.
    • Competency in SOP assessments.

    Quality Assurance:

    • Calls received need to be handled professionally and with strict confidentiality according to POPIA Act regulations.
    • Accurate and correct information to be provided to the member and call attempts to be made according to SOPs and SLA requirements.
    • Problem-solving abilities.
    • Accurate data capturing and instructions to relevant staff if required.
    • Queries appropriately followed up until finalised.
    • Focus on minimising errors and customer-related complaints as per QA, IPC, and Customer care logs or other reporting platforms.
    • Compliance with SOPs and company policies.

    Productivity and Time Management:

    • Available and productive according to hours stipulated in contract.
    • ESS: Responsibility to manage leave in accordance with company policies.
    • Eco time compliance: Daily clocking procedures in accordance with company policies.

    General Requirements:

    • Compliance with Company Policy relating to Housekeeping.
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