Directs Travel Specialist - Sandton City - HR Genie

    HR Genie
    HR Genie Sandton City

    1 week ago

    HR Genie background
    Description

    &Beyond Job Description

    &Beyond is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment.

    Our team members make a huge difference to our success and contribution to the world, regardless of their role or function. We choose carefully because they are the strength and future of this company.

    Key Outputs:

    • Interact calmly and professionally with suppliers and travel planners via phone and email.
    • Create and design unique itineraries using creative planning skills.
    • Handle reservation requests via email and phone calls.
    • Process reservations from quote to finalization, including invoicing and travel documents.
    • Provide excellent service to our direct guests.
    • Sell our products and services proactively to ensure the best possible safari experience for our guests.
    • Work rotating shifts, including Saturdays and public holidays.
    • Be available on cell phones on a rotation basis.
    • Support colleagues when they are away from the office.
    • Attend training sessions to expand product knowledge.
    • Have an independent, curious, and proactive nature.
    • Up-hold the cornerstones of &Beyond: Care of People, Care of Land, Care of Wildlife.

    Knowledge Required:

    • Good knowledge of any of the destinations we promote (Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles).
    • Good understanding of FIT and Groups policies and procedures.
    • Good knowledge of &Beyond Safari Offers.
    • Excellent communication skills and command of the English language.
    • Proficiency in Tourplan Reservations System (an advantage).

    Skills Required:

    • Time and desk management.
    • Computer aptitude.
    • Understanding of the travel industry.
    • Attention to detail.
    • Elaborate written descriptions or explanations.
    • Exceptional customer focus.
    • Creativity, flexibility, high energy, and patience.
    • Independent, curious, and proactive nature.
    • Good knowledge of any of the destinations we promote.
    • Tourplan Reservations System.
    • Creativity, flexibility, high energy, and patience.
    • At least 5 years' experience in reservations, preferably in a tour operating environment.

    Experience Required:

    • At least 5 years' experience in reservations, preferably in a tour operating environment.

    We reserve the right not to make an appointment.



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