Golf Booking Attendant - Johannesburg, South Africa - Country Club Johannesburg

Country Club Johannesburg

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PRIMARY ROLE
To manage, oversee and assist with all administrative aspects of the Golf Department - (golf bookings, check-ins, queries, reports, handicaps, tournaments, committees, competitions, events, communication, staff records and marketing.

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KEY RESPONSIBILITIES:

General management of the golf bookings, checkins, and all things administrative for the Golf Department.
Schedule rosters for all Golf staff for daily operations, ensuring all areas are accounted for.
Manage the overtime and leave schedules of golf operations staff.
Manage the daytoday Golf bookings process:
Checking that Club rules and policies related to bookings has been adhered to and reporting any anomalies to the Golf Director.
Ensure that staff are trained and have current price lists and rules.
Ensure that "exception" bookings must have Notes.
Constantly monitor the tee sheet looking for booking exceptions to rules, problem golfers, one or 2 balls, etc. and take appropriate action to report and/or resolve.
Ensure rates charged are correct.
Check correct codes are used for billing of Golf Pros, Ambassadors, Staff, for green fees, range and carts.
Ensure that Noshows and cancellation are dealt with according to club policy and recorded correctly.
Ensure that catering numbers (based on golf bookings) are communicated to F&B Manager timeously.
Ensure that cashups and Dayend processes are completed according to club policy.
Resolve any golfer reservation, checkin or golf related queries and problems.
Manage all Golf Groups and Golf School bookings and queries.
Assist with Golf Checkins and Golf Bookings at peak times or when needed.
Assist with group reservations/corporate golf days and ensure booking requirements are communicated and actioned.
Lead the planning and organisation of Club Golf events.
Assist with Corporate Golf Days.
Overseeing the Handicapping system and related reports.
Develop and analyse golf related Reports.
Develop a relationship with members and assist with any queries and correspondence and be responsible for general golf related communication.
Assist the Social Media and Marketing with designing and preparing golf communication posters, and other social media content as well as golf related documents.
Manages and oversees the planning and organising of the Golf Diary with the Golf Director.
Assist with taking minutes at meetings when required.
Manages and oversees everything to do with the Ladies Golf Committee and section.
Maintaining records of the major tournaments, club events and hole in ones, including honour boards.
Assist the Golf Director in creating and maintaining departmental procedures, ensuring these are communicated to the staff, that staff are trained, and policies are adhered to.
Work with Management to implement strategic goals set for Golf Department and the development and improvement of the operation.
Work with the Golf Directors to create new and innovative ways to promote golf to CCJ members and improve the golf experience for members and guests.
Assist the Golf Director to plan the competition diary.