Receptionist - Somerset West - HotelJobs

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Somerset West, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Luxury hotel close to Somerset West is looking for a Receptionist to ensure the efficient day to day running of the front desk and achieve maximum guest satisfaction and complete various admin duties.


  • To be an ambassador of your Hotel and the Front Office Department.
  • Checking in and out of guests.
  • Taking of reservations.
  • Handling of all guest informations.
  • Immediately reports any complaints to the General Manager via the Duty Report Book and/or the Front Office Manager.
  • Assists the porters by escorting the guess to their rooms and advises of all amenities and facilities in the room.
  • Cashiering balances and cashing up of all the day's takings during your shift.
  • Night Audit relief. Must be familiar with all night audit functions and complete the auditing function daily before going off duty.
  • Set up for groups
  • Debtors. Ensures that all ledger accounts are closed off daily and sent to accounts receivable with all necessary documentation.
  • Ensures a clean and neat working environment.
  • Switchboard. Fully knowledgeable of operating the switchboard and answers the calls according to the hotel standards.
- xchanges foreign currency according to set hotel rules. Ensures that the values of the hotel are protected at all times.

  • Cash float. Responsible for daily float and accepts and hands over the float form shift to shift. Is full responsible for any shortages.
  • Understand and operate the Opera PMS., as well as any other computer programs currently in use at the front office.
  • Has full knowledge of all VIP arrivals; treats them accordingly and calls the General Manager on arrival, or in his absence the most senior manager on duty. Alerts all departments of the VIP arrivals.
  • Must do a pit check on every shift and ensure only relevant information is in the pit; all postings are correct; all dockets are neatly filed; all old guest info is correctly filed.

Requirements:


  • Excellent guest relations
  • Professional and well groomed
  • Must be accurate with all administration
  • Handling check in's and check outs smoothly and efficiently
  • Exceeding guests' expectations and always trying to be proactive to wow guests
  • 3 years previous experience in 4/5star hotel front office
  • Understand all front office procedures
  • Willing to work early, late shifts, public holidays, and weekends
  • Computer literate in MS Office
  • Grade 12 certificate
  • Excellent communication skills in English both written and verbal
  • Bubbly and warm personality
  • Excellent communication skills.
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