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    • Service Delivery Lead - Kariega - Abantu Staffing Solutions

    Abantu Staffing Solutions
    Abantu Staffing Solutions Kariega

    2 weeks ago

    Abantu Staffing Solutions background
    Description

    Job Title: IT Service Delivery Specialist

    Estimated Salary: R 950,000 - R 1,200,000 per annum

    About the Role:

    This position is responsible for facilitating and monitoring the performance of all operational services delivered or provided by the company's IT suppliers to develop and maintain operational excellence.

    Key Responsibilities:

    • Facilitate, monitor and verify the performance of all operational services delivered or provided by the company's IT suppliers.
    • Assist with transitioning new or amended services into IT Operations in collaboration with other parts of information systems.
    • Ensure that operational methods, procedures, facilities and tools are established, reviewed and maintained.
    • Close liaison with key stakeholders in the event of operational disruptions and major incidents.
    • Monitor all incident, problem and continuity processes.
    • Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented.
    • Initiate action to help ensure that all service outages and issues are appropriately dealt with.

    Requirements:

    To be successful in this role, you will need:

    • Affirmative Action South African Citizen.
    • 3-year IT (or related) Qualification - Degree or Diploma (minimum).
    • ITIL Foundation Certification.
    • 5-7 years technical experience in IT Infrastructure and Application Management.

    Essential Skills:

    You will have:

    • Excellent written and verbal communication skills.
    • Ability to operate under pressure.
    • Ability to lead a team.
    • Demonstrated competency in service delivery.
    • Experience in managing simple and complex service provider relationships.
    • Contract management skills.
    • Motor industry knowledge and experience.
    • Ability to set and monitor IT KPIs.

    Location:

    This role is based in Johannesburg, South Africa.

    About Us:

    We are a leading automotive company dedicated to providing innovative solutions to our customers.

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