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    • Customer Care Services Agent - Randburg - Catch Consultants

    Catch Consultants
    Catch Consultants Randburg

    1 month ago

    Default job background
    Description

    We are seeking skilled customer service representatives to join the CSR Holdings team.

    Job Description

    This position is for an international telecommunications client, requiring candidates with experience in call centres serving recurring customer bases (telecommunications, media, insurance, energy etc.).

    Key Responsibilities:

    • Deliver exceptional customer service through phone calls and other communication channels.
    • Work collaboratively as part of a team, prioritizing the needs of customers and colleagues alike.
    • Continuously improve skills and knowledge to meet evolving customer needs and achieve personal career goals.
    • Maintain patience and empathy when dealing with challenging customer situations.
    • Ensure attention to detail in all aspects of work.

    Requirements:

    1. A minimum of one year's experience in customer service or a call centre environment.
    2. A strong focus on teamwork, delivering results, and contributing to team goals.
    3. A desire to learn, grow, and develop a career with CSR Holdings.
    4. The ability to remain calm and composed under pressure, empathizing with customers in difficult situations.
    5. Excellent communication and problem-solving skills.

    About CSR Holdings

    CSR Holdings is a boutique business process outsourcing organization committed to delivering excellence for our clients. We prioritize employee well-being, offering dignified employment, competitive pay, and development opportunities.

    Our mission is to create 10,000 meaningful jobs in Sub-Saharan Africa, providing individuals with stable employment, career growth, and remuneration that meets their ambitions.

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