Concession - Head Guide / Fo Manager Lodge Couple - Kruger National Park, South Africa - Career Pathfinders

Career Pathfinders

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Kruger National Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Concession Manager/FO Manager Lodge Couple

Concession Manager:

Scope of Work

Management of relations and act as conduit between the Game Lodge management, guides and Section Ranger of SANParks.
To minimize contact between guests and antipoaching on the concession.
To assist and advise on any security issues that may arise at the lodges.
Coordinate problem animal control between the Lodge and the Kruger Park Section Ranger.
Perform noncombatant security function.
Represent the Lodge environmental interests with SANParks.
To assist Resident Manager with concession related duties.
To act as fire protection officer for the concession under the Fire Protection Act.
Keep an uptodate data base of all environmental issues.
Ensure ongoing, responsible environmental management.
Coordinate EIA inputs with the Environmental Consultants and management.

As such the person filling this position needs to have:

FGASA Level 2 (Preference will be given to FGASA 3)
Full Lead Trails and at least 3 years' experience with guiding on foot (VPSA, ARH)
Experience in security and environmental field.
Firearm competency
Tracking & Trail certificate preferred
Minimum of 7 years working on a Big 5 Game reserve
Minimum 5 years working in a minimum luxury 5 star lodges.
Valid RSA Driver's License and PDP
Valid Wilderness First Aid
Mature and responsible
Well spoken, wellgroomed and presentable
Strong leadership capabilities
A hardworking, cooperative manner.
High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.
English and a second language, Shangaan, would be preferable.
Computer literate.
Excellent management ability and communication skills.
A clear understanding of basic labour law and disciplinary procedures.
Assertiveness, patience and good organizational skills
Be an effective manager of people;
Be mature efficient and personally well organized;
Have strong time management and selfdiscipline;
Ability to keep calm in stressful situations

Head Guide and Concession Manager:

Meticulous in all aspects of managing the guiding department
Manage, oversee and discipline staff in the guiding department
Staff training and development
All administrative duties pertaining to the guiding department
Have thorough technical knowledge and understanding of vehicles, operations and equipment. Strong mechanical background will be beneficial.
Follow up on Cartrak and monitor guides movement.
Allocation of guides to daily game drives
Daily Game Drives and Bush walks when needed.
Newsletters and assist with Social media and photography.
Allocation of Airport Transfers
Assist around the lodge in other departments if needed
Perform duty manager shifts when necessary

- hosting guests and ensuring the service shift runs smoothly

Front of House Manager.

Requirements:

At least 35 years in a similar position
Back and Front Office role in a reputable 5* lodge.
Diploma or equivalent in Hospitality Management (Beneficial)
Excellent Reception and Front Office control (working independently so must be able to manage all aspects)
Strong Financial sense and sound knowledge of procedures.
Strong Stock control experience
Sound knowledge and understanding of stock procedures and stock control
Must be able to prioritize and manage tasks independently, with good planning and organizational skills with the ability to multitask.
Maintain client database to ensure all guest information/details are complete.
Excellent knowledge of Reservations and reservations program
ERES and APEX
Ensure accurate detailed capturing of reservations (providing accurate information, booking, work remotely with reservation office in Johannesburg.
Create a repour with agents and maintain relations.
Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
Control and manage internal transfers and allocations.
Perform duty manager shifts when necessary

- hosting guests and ensuring the service shift runs smoothly

Proactive, use initiative and creative flair when required
Active member of the Health and Safety committee
Knowledge of Employment equity and reporting.
A clear understanding of basic labour law and disciplinary procedures.
Strong interpersonal & problemsolving skills
Excellent communication skills (written and verbal)
Extremely selfmotivated, detail oriented and organized
Implementing, improving and trouble shooting in order to streamline systems within the front and back office.
Sound knowledge of all departments within hospitality
Professional and well groomed
Be willing and able to help in any area of the lodge if need be.
Good communication skills (written and verbal)
Excellent time management and selfdiscipline, honest and reliable
Committed and loyal, adaptable and flexible