IT Customer Service Manager - Johannesburg, South Africa - Fusion Recruitment

Fusion Recruitment
Fusion Recruitment
Verified Company
Johannesburg, South Africa

5 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Minimum education required:
IT Diploma or Degree


Qualification required:
ITIL V3/4 and Project Management Certifications


Minimum experience required for this post:

  • 7+ years hands-on experience in IT Service Management.
  • 5+ years' experience in an IT Service Delivery Environment
  • 5+ years' Project Management experience
  • 5+ in managing a service desk
  • 5+ in people management
  • Broad understanding of technology services and infrastructural elements
  • In depth knowledge of the ITIL framework and oversight of ITIL processes
  • Incident, problem and change management
  • 7+ Contract management
  • Vendor management experience, in the context of service delivery to clients
  • Knowledge and experience in organizational effectiveness and operations management
  • Proven ability to manage the administration of operational business
  • Build and maintain excellent relationships with colleagues and clients
  • 7+ years' experience in building and managing a 24/7/365 service desk operations.
  • 7+ years' experience in defining SLA requirements from contracts
  • 7+ years' experience in service costing
  • 7+ years' experience in (departmental) budgeting
More jobs from Fusion Recruitment
See all jobs of Fusion Recruitment