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  • Field Engineer - Cape Town - Recru-it

    Recru-it
    Recru-it Cape Town

    1 week ago

    Default job background
    Description

    Job Description

    Key Requirements

    • Senior certificate and tertiary education in Information Technology.
    • Vendor certification (e.g., CCNA) or CompTIA Network+ advantageous.
    • Valid driver's license and own vehicle.

    Technical Skills

    • Experience with Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk, and MacOS.

    Experience

    • At least 3 years of experience in technical support.
    • Preferably in the ISP industry.

    Responsibilities

    Teamwork and Communication

    Work effectively as part of a team, prioritizing strong interpersonal skills.

    Ticket Management

    • Respond promptly to incoming tickets from remote IT teams (service desk, desktop support, network support, etc.).

    Software Support

    • Provide expert assistance for Microsoft Office Suite and other Microsoft applications.
    • Troubleshoot and resolve software-related issues efficiently.
    • Assist end-users with software installations and updates.

    Hardware Support

    • Collaborate with infrastructure and network teams for on-site hardware installations, upgrades, and maintenance.
    • Assist in troubleshooting and resolving network and infrastructure-related issues.

    Asset Management

    • Maintain an accurate inventory of IT equipment (laptops, desktops, peripherals, mobile devices).
    • Track asset allocation, perform regular audits, and ensure proper configuration.

    Field Support

    • Provide IT support to customers in the field.

    Escalation and On-Site Support

    • Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues.
    • Collaborate with remote IT teams for timely issue resolution.

    Walk-In Support

    • Offer immediate IT support to employees with walk-in requests (hardware and software issues).
    • Provide guidance and resolutions to IT-related inquiries from employees on-site.

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